Support Desk Addon
Customer Ticketing, Ticket Priority & Staff Assignments
Helpdesk ticketing system to register customer inquiries, coordinate agent tasks, and monitor client resolution times.
What this Addon Does
Advanced built-in tools crafted specifically to solve core operating bottlenecks.
Customer Ticketing Form
Let customers submit inquiries online, automatically generating ticket numbers in your dashboard.
Support Agent Routings
Assign incoming tickets to specific customer service personnel or departments.
Priority & Status Flags
Assign tickets as High, Medium, or Low priority and set statuses (Open, In Progress, Resolved).
Activity Threads
Log communication history between clients and support staff, including file attachments.
Why Add This To Your POS?
Tangible outcomes that directly translate to saved hours and increased revenue.
Organize Client Complaints
Consolidate customer requests from emails, calls, and forms into a single dashboard.
Monitor Support Performance
Track response times, ticket resolution rates, and identify support team bottlenecks.
Boost Client Retention
Improve customer satisfaction rates by resolving tickets quickly.
Perfect Fit For
Frequently Asked Questions
Common queries regarding integrations, updates, and setup processes.
The ticketing engine sends email notices to customers, letting them view updates and reply directly within their support panel.
Yes. You can configure rules to assign tickets to available support representatives automatically.
Ready to upgrade your system?
Supercharge Your Business with the
Support Desk Addon
Integrate seamlessly within 24 hours. Full customer support and onboarding included.