7-Day Cancellation Refund Policy
At CloudBase, we are committed to providing excellent service and ensuring our customers are satisfied with our product. If for any reason you are not satisfied, we offer a 7-day cancellation refund policy as outlined below:
Eligibility
To be eligible for a refund, you must meet the following conditions:
- You have an active subscription to our CloudBase POS service, either monthly or yearly.
- You have notified us in writing (email or chat) within 7 days of the billing date.
- You have not used our service for fraudulent activities or violated our terms of service.
- You have not exceeded the maximum number of users, locations, or transactions allowed under your subscription plan.
Refund Amount
If you cancel within 7 days, we will refund the full amount paid for the current billing period. This includes:
- Monthly subscriptions: the full amount paid for the current month.
- Yearly subscriptions: the full amount paid for the current year, prorated to the nearest month.
Refund Process
To request a refund, please follow these steps:
- Contact our customer support team in writing (email or chat) within 7 days of the billing date.
- Provide your business name, subscription details, and reason for the refund request.
- Our team will review your request and process the refund within 5-7 business days.
- Refunds will be processed to the original payment method.
Additional Notes
- We reserve the right to modify this refund policy at any time without prior notice.
- If you have any questions or concerns, please don’t hesitate to contact us.
- This refund policy only applies to cancellations made within the 7-day timeframe and does not apply to cancellations made after this period.
- We encourage you to contact us if you have any issues or concerns with our service, and we will do our best to resolve them.
By using our service, you agree to this 7-day cancellation refund policy.